Refund Policy
Golf Car Depot Superstore sells golf carts, electric scooters, full electric bikes, electric trikes, and Sur Ron products in the Australia. This Refund Policy explains when refunds may be available, how to request one, and what conditions apply. Product category, order status, and product condition all affect eligibility. Written terms shown on your invoice, order confirmation, or service authorization may include additional details that apply to your specific order.
Definitions
Company, we, us, or our refers to Golf Car Depot Superstore.
You or customer refers to the purchaser or requestor.
Products includes vehicles, parts, accessories, batteries, chargers, apparel, and other items we sell.
Special order means an item ordered specifically for you, including non stock units, custom builds, and items sourced from a manufacturer or distributor based on your request.
Return authorization means written approval from our team that allows a return to be sent or dropped off.
Refund Eligibility
General Rule
Refunds are considered when a return is approved and the item is received and inspected, or when an order is cancelled according to the cancellation terms below. Some products and fees are not refundable.
Refundable Situations
Refunds may be available in the following situations, subject to inspection and the other rules in this policy:
- An item is cancelled before it ships or before it is prepared for pickup, and the order is eligible for cancellation
- An item arrives damaged and the damage is reported within the required time window, with supporting photos and delivery documentation
- An item is defective on arrival and qualifies for a return rather than a warranty repair, when approved in writing
- We ship the wrong item and we confirm the error
- A duplicate charge or payment processing error occurs and is verified
Non Refundable Items and Fees
Refunds are not available for certain items and charges, except where required by law or where we approve an exception in writing:
- Special order items, custom builds, or customized vehicles once processing begins
- Installation labor, assembly labor, diagnostic fees, and service labor already performed
- Delivery, shipping, freight, white glove handling, and transport fees once the service is performed
- Clearance items and final sale items marked as non returnable
- Used products sold as is or products sold with disclosure of wear or cosmetic condition, unless a written agreement states otherwise
- Batteries, chargers, electrical components, and electronics when opened or used, due to safety and handling concerns, unless the item is confirmed defective and return is approved
- Gift cards and store credit, unless required by law
Order Cancellations
Cancelling Before Shipment or Pickup
Cancellation requests must be submitted as soon as possible by phone or email. Eligibility depends on whether the item has been assigned, prepared, titled, registered, customized, scheduled with a carrier, or already shipped. Orders cancelled before processing begins may qualify for a refund of amounts paid, minus any non refundable processing costs already incurred.
Special Orders and Reserved Units
Deposits used to secure a specific unit or to begin a special order may be non refundable. Manufacturer reservation fees, inbound freight charges, and sourcing costs may also be non refundable once incurred.
Cancelling After Shipment
Once an order ships, cancellation becomes a return request. Shipping costs are typically not refundable. If a shipment is refused or returned to sender, carrier fees and return freight charges may be deducted from the refund, subject to inspection and approval.
Return and Refund Process
Step 1 Request a Return Authorization
Contact our team to request return authorization before sending any product back. Include:
- Order number or invoice number
- Item name and quantity
- Reason for the return request
- Photos or video when damage or defect is involved
- Packaging condition and whether the product has been used
Unapproved returns may be refused or returned to the sender.
Step 2 Follow Packaging and Handling Requirements
Products must be returned in safe, secure packaging. Original packaging is preferred and may be required for certain items. Missing parts, damaged packaging, signs of use, or modifications can reduce or eliminate refund eligibility.
Step 3 Inspection
Returned items are inspected after arrival. Inspection checks may include:
- Verification of serial numbers and included components
- Condition of the product and packaging
- Signs of use, wear, impact, water exposure, or tampering
- Verification of reported defect or damage
Inspection results determine whether a refund, replacement, store credit, repair, or denial applies.
Step 4 Refund Method and Timing
Approved refunds are issued to the original payment method when possible. Processing time varies by bank and card issuer. Some refunds may take several business days to appear on your statement. Cash refunds may not be available for security reasons. Store credit may be offered in certain situations, especially for exchanges or when the original payment method is not available.
Shipping and Return Costs
Responsibility for Return Shipping
Return shipping is generally the customer?s responsibility unless the return is due to our error or a verified defect and we approve return shipping coverage in writing.
Freight and Large Item Returns
Vehicles and freight shipped items require special handling. Return freight can be expensive and may require scheduling. Customer is responsible for keeping the product accessible for pickup and properly packaged. Any pickup failure fees charged by carriers may be the customer?s responsibility.
Damaged Items and Delivery Claims
Reporting Time Window
Damage must be reported promptly. Visible damage should be documented on the delivery receipt when the carrier delivers the product. Contact us quickly with photos of:
- The outer packaging
- The damage to the product
- Shipping label and tracking information
- Any notes written on delivery paperwork
Failure to document damage with the carrier may limit available remedies.
What Happens Next
If damage is confirmed, options may include replacement parts, repair coordination, exchange, or refund depending on product type and inventory availability. Carrier claim processes can take time. Cooperation with documentation requests is required to support a claim.
Defective Items, Warranty, and Refunds
Warranty First for Many Products
Many products are covered by a manufacturer warranty. A defect may qualify for warranty repair or parts replacement rather than a refund. Warranty terms vary by manufacturer and product. Our team can help direct you to the correct process.
When Refunds May Be Considered for Defects
Refunds for defects may be considered when:
- The product is confirmed defective on arrival
- A replacement is unavailable within a reasonable time
- A repair is not practical or not approved
- Return authorization is issued in writing
Unauthorized repairs, misuse, or modifications can void warranty and can also impact refund eligibility.
Restocking Fees and Deductions
Restocking Fees
A restocking fee may apply to approved returns, especially for high value items or items with packaging requirements. The fee amount, if applicable, will be disclosed during the return authorization process.
Deductions
Refunds may be reduced for:
- Missing accessories, manuals, keys, chargers, or parts
- Damage, excessive wear, or signs of use
- Return shipping or freight fees when we arrange return transport on your behalf
- Non refundable fees outlined in this policy or on your invoice
Financing Purchases
Refunds on Financed Orders
Financed purchases are handled through the lender. If a return or cancellation is approved, refunds are typically sent to the lender first, and your account balance will be adjusted according to lender rules. Down payments and fees may follow separate rules depending on the financing agreement. Contact your lender for timing and account details.
Chargebacks
Contact our team before filing a chargeback. Many issues can be resolved faster through support, replacements, or documented returns. Chargebacks filed without giving us a reasonable chance to help may delay resolution, especially when carriers, financing partners, or manufacturers must be involved.
Policy Updates
Changes may be made to this Refund Policy from time to time. Terms in effect at the time of purchase may apply to that transaction, depending on the situation and applicable law.
Contact Us
Refund Questions and Return Requests
Golf Car Depot Superstore
Phone
+61 468108485
Email
info@golfcardepotsuperstor.com
Address
2 Link Dr Yatala Queensland 4207, Australia