Shipping Policy
Golf Car Depot Superstore sells golf carts, electric scooters, full electric bikes, electric trikes, Sur Ron products, parts, accessories, batteries, chargers, and related equipment throughout the Australia. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after shipment. Shipping terms may vary depending on product category, shipping destination, carrier requirements, and inventory availability. Additional shipping terms shown on your invoice, order confirmation, freight agreement, or delivery paperwork may also apply to your order.
Definitions
Company, we, us, or our refers to Golf Car Depot Superstore.
You or customer refers to the purchaser or requestor.
Products includes golf carts, electric vehicles, batteries, chargers, accessories, replacement parts, apparel, and related merchandise.
Freight shipment means a shipment requiring oversized handling, palletized transport, or specialized delivery services.
Special order means an item ordered specifically for you, including non stock units, custom builds, and items sourced from a manufacturer or distributor based on your request.
Business days means Monday through Friday, excluding federal holidays and carrier holidays.
Shipping Availability
We currently ship within the Australia.
Shipping availability depends on:
- Product dimensions and weight
- Carrier limitations
- Inventory location
- Freight accessibility
- State or regional restrictions
Certain oversized products, batteries, or freight shipments may not be available for delivery to:
- Alaska
- Hawaii
- Puerto Rico
- APO or FPO addresses
- PO Boxes
- Remote or restricted delivery locations
International shipping may not be available unless approved in writing
Order Processing
Processing Time
Most orders are processed within one to three business days after payment authorization and order verification are completed.
Additional processing time may be required for:
- Special order products
- Custom built vehicles
- Freight shipments
- Manufacturer direct shipments
- Backordered inventory
- High demand products
Processing estimates are not guaranteed and may change depending on inventory and carrier conditions.
Order Verification
Certain orders may require additional verification for fraud prevention and payment security purposes. Delays caused by verification procedures are not considered shipping delays.
We reserve the right to delay or cancel orders when payment information cannot be verified.
Order Cut Off Time
Orders placed before 2:00 PM Eastern Time on business days may begin processing the same day. Orders placed after the cut off time, on weekends, or on holidays generally begin processing on the next business day.
Shipping Methods and Carriers
Products are shipped using:
- UPS
- FedEx
Shipping method selection depends on:
- Product size and weight
- Delivery destination
- Transit requirements
- Carrier availability
- Freight classification
Large items such as golf carts, trikes, oversized batteries, and palletized shipments may require specialized freight handling through carrier affiliated freight services.
We reserve the right to select the most appropriate shipping method for your order.
Shipping Costs
Shipping costs are calculated based on:
- Product dimensions
- Shipment weight
- Delivery destination
- Residential or commercial delivery
- Liftgate requirements
- Delivery accessibility
- Expedited shipping requests
Free shipping promotions may apply to selected products or order values. Free shipping offers may exclude oversized products, freight shipments, remote delivery regions, and specialty items.
Additional shipping related charges may apply for:
- Residential freight delivery
- Liftgate service
- Appointment scheduling
- Remote area delivery
- Address correction fees
- Storage fees
- Redelivery attempts
- Expedited handling
Shipping charges shown at checkout are estimates until the order is prepared for shipment.
Delivery Estimates
Estimated delivery times vary depending on product category, inventory location, and shipping destination.
Typical estimated transit times include:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3 to 7 business days |
| Expedited Shipping | 2 to 4 business days |
| Freight or Oversized Delivery | 5 to 14 business days |
Delivery dates are estimates only and are not guaranteed unless specifically stated in writing.
Delivery delays may occur due to:
- Weather conditions
- Carrier delays
- Supply chain disruptions
- Seasonal demand
- Address verification issues
- Freight scheduling limitations
- Natural disasters
- Government restrictions
We are not responsible for delays once shipments have been transferred to the carrier.
Freight Shipments and Large Deliveries
Freight Scheduling
Freight deliveries may require scheduled appointments. The carrier may contact you directly to arrange delivery.
Customers are responsible for:
- Providing an accessible delivery location
- Being available during scheduled delivery windows
- Ensuring large delivery vehicles can safely access the property
Missed appointments or failed delivery attempts may result in additional charges.
Freight Inspection Requirements
Freight shipments should be inspected carefully at delivery.
Before signing the delivery receipt:
- Inspect packaging for visible damage
- Inspect products when possible
- Note visible damage on delivery paperwork
- Take photographs immediately
Signing delivery paperwork without noting visible damage may affect available remedies or carrier claims.
Tracking Information
Tracking information is generally provided by email after shipment processing is completed.
Tracking updates may take 24 to 72 hours to appear within carrier systems.
Some oversized or freight shipments may use manual scheduling updates instead of automated tracking notifications.
If tracking information is not received within the expected processing period, contact our support team for assistance.
Split Shipments
Orders containing multiple items may ship separately from different warehouses or manufacturers.
Customers may receive:
- Multiple tracking numbers
- Separate delivery dates
- Separate packages
Additional shipping charges generally will not apply unless disclosed before shipment.
Backorders and Inventory Delays
Certain products may become temporarily unavailable after an order is placed.
If an item becomes backordered:
- Shipment may be delayed until inventory becomes available
- Partial shipments may be issued when possible
- Substitute options may be offered when appropriate
- Customers may be contacted regarding estimated availability
Backorder timelines are estimates and depend on manufacturer supply conditions.
Incorrect Addresses and Delivery Problems
Customers are responsible for providing accurate shipping information.
We are not responsible for delays, losses, or additional charges resulting from:
- Incorrect addresses
- Incomplete addresses
- Invalid phone numbers
- Refused shipments
- Failed delivery attempts
- Inaccessible delivery locations
Carrier address correction fees and reshipping charges may be charged to the customer.
Lost, Missing, or Stolen Shipments
Once a shipment is marked delivered by the carrier, responsibility may transfer to the customer unless otherwise required by law.
If a shipment appears lost or stolen:
- Verify the delivery address
- Check surrounding delivery areas
- Contact the carrier directly
- Contact our support team for assistance with a claim investigation
Carrier investigations may require additional documentation and processing time.
Damaged Shipments
Reporting Damage
Shipping damage must be reported promptly after delivery.
Please provide:
- Order number
- Photos of packaging
- Photos of product damage
- Delivery receipt documentation
- Shipping label information
Visible freight damage should be documented with the carrier at delivery.
Failure to report shipping damage promptly may reduce claim eligibility.
Damage Resolution
If shipping damage is confirmed, available resolutions may include:
- Replacement parts
- Product replacement
- Repair coordination
- Carrier claim assistance
- Refund approval when applicable
Resolution options depend on product availability, carrier findings, and product condition.
Signature Requirements
Certain high value orders may require an adult signature upon delivery for fraud prevention and shipment security purposes.
Failure to complete required delivery signatures may result in delays or returned shipments.
Shipping Restrictions for Batteries and Hazardous Materials
Certain batteries, lithium powered products, and hazardous material shipments may be subject to additional handling restrictions and transportation regulations.
Transit times for these products may be longer due to carrier compliance procedures.
Air shipping may not be available for certain battery products.
Refused or Returned Shipments
If a shipment is refused or returned to sender, the following charges may be deducted from any approved refund:
- Return shipping fees
- Freight charges
- Storage fees
- Carrier penalties
- Redelivery charges
Returned shipments are inspected before refund eligibility is determined.
Shipping Insurance and Risk of Loss
Certain shipments may include carrier insurance or declared value protection depending on shipment type and carrier requirements.
Risk of loss may transfer to the customer upon confirmed delivery by the carrier, subject to applicable law.
Policy Updates
Changes may be made to this Shipping Policy from time to time. Shipping terms in effect at the time of purchase may apply to that transaction depending on the circumstances and applicable law.
Contact Us
Shipping Questions and Delivery Support
Golf Car Depot Superstore
Phone
+61 468108485
Email
info@golfcardepotsuperstor.com
Address
2 Link Dr Yatala Queensland 4207, Australia